How to contact us?
Email us at Support@tattoomachineequipment.com or call us toll free at 1-888-944-8841. Our toll free line is open from 8am to 7pm Pacific Standard time from Monday to Friday.
How do I order?
You can order directly from our website, email us with your order or call us toll free at 1-888-944-8841. Our toll free line is open from 8am to 7pm Pacific Standard time from Monday to Friday.
Who are we?
Hildbrandt Tattoo Supply started out in David and Mark Hildbrandt’s garage in 2004. A humble small business building tattoo machines and tinkering with power supplies. The Hildbrandt brothers partnered up with David’s old college friend Newton, the marketing whiz, in 2006. Today, our machines and products are used by thousands of tattoo artists all over the world. It is hard to believe that a decade has passed so quickly.
How do I pay?
You can pay on our website with MasterCard, Visa, American Express, Discover or a Paypal account. If you would like to pay by Paypal, please email us or call in your order so we can send you a Paypal invoice, the option to pay by Paypal is not available on our website. We can also take Visa, MasterCard, American Express and Discover card orders on our toll free line. If you would like to email us instead, we can take an order via email and send you an electronic invoice for the total which can be paid via credit card or Paypal. We also accept money order, cashiers checks, direct bank transfer and Western Union wire transfer, email us for details on how to pay using these methods.
We ship via USPS or UPS, the shipping times provided at checkout are the average shipping times to your area, please note that these shipping times do not include warehouse handling time, which may be 1-2 business days depending on what you are ordering.
We ship via Canada Post or UPS, the shipping times provided at checkout are the average shipping times to your area, please note that these shipping times do not include warehouse handling time, which may be 1-2 business days depending on what you are ordering.
International – Any country outside of North America
International orders are shipped via USPS International Priority. Typical shipping times is 7-12 business days. Tracking email is sent to you within 24 hours of shipping, if you do not receive it, please check spam folder.
Business day is defined as Monday to Friday excluding Saturdays, Sundays and Holidays. All shipping couriers count days by business days.
Express shipping can be added to any order but you will need to call us to request it. Additional charges for express shipping will apply.
Warranty on Products
All Hildbrandt products come with a 6 month comprehensive warranty. We pride ourselves with excellence in our products quality and our service to you. The warranty terms are stated on the warranty certificates that come with our Hildbrandt products. All warranty certificates are codified with a productions series number.All Inkstar and Perpetual products are covered in house by Investus Inc. with a 6 month warranty from manufacture defects. For warranty claims, please contact us at email@example.com
If there are any issues with orders, for example, arrived damaged, arrived in non-working condition, or item not received, please contact us within 30 days of purchase. Beyond this grace period, we may no longer accept any claims.
Proudly serving Canada and US
Customers from all over Canada and United States and around the world have enjoyed fast shipping and quality tattoo equipment & supplies from us.
In Canada, we have served customers in:
- British Columbia: Vancouver, Victoria, Surrey, Burnaby, Richmond, New Westminster, Kelowna, Kamloops, Vernon, Prince George, White Rock
- Ontario: Toronto, Ottawa
- Alberta: Edmonton, Calgary
- Saskatchewan: Saskatoon, Regina
- Manitoba: Winnipeg
- Quebec: Montreal, Quebec City
- Nova Scotia: Halifax
- New Brunswick: Fredericton
- Newfoundland: St. Jones
- Prince Edward Island: Charlottetown
- and more!
In the US, we have served customers in all states and US cities big and small:
- California: Los Angeles, San Francisco, San Diego, San Jose
- Oregon: Portland & Surrounding Areas
- Illinois: Chicago
- Washington: Seattle, Spokane, Tacoma
- Georgia: Atlanta, Augusta
- Nevada: Las Vegas, Henderson, Reno
- Alabama: Birmingham, Montgomery
- Arizona: Phoenix, Tucson, Mesa
- Arkansas: Little Rock
- Colorado: Denver, Colorado Springs, Aurora
- Connecticut: Bridgeport, New Haven, Hartford
- Delaware: Wilmington
- Florida: Jacksonville, Miami, Tampa
- Idaho: Boise City
- Indiana: Indianapolis, Fort Wayne
- Iowa: Des Moines
- Kansas: Wichita
- Kentucky: Louisville, Lexington-Fayette
- Louisiana: New Orleans, Baton Rouge
- Maine: Portland
- Maryland: Baltimore
- Massachusetts: Boston
- Michigan: Detroit, Grand Rapids
- Minnesota: Minneapolis, St. Paul
- Mississippi: Jackson
- Missouri: Kansas City, St. Louis
- Montana: Billings
- Nebraska: Omaha, Lincoln
- New Hampshire: Manchester
- New Jersey: Newark, Jersey City
- New Mexico: Albuquerque
- New York: New York City, Buffalo, Rochester
- North Carolina: Charlotte, Raleigh, Greensboro
- North Dakota: Bismarck
- Ohio: Columbus, Cleveland, Cincinnati
- Oklahoma: Oklahoma City, Tulsa
- Pennsylvania: Philadelphia, Pittsburgh
- Rhode Island: Providence
- South Carolina: Greenville, Columbia, Charleston
- South Dakota: Sioux Falls
- Tennessee: Nashville, Memphis
- Texas: Houston, San Antonio, Dallas, Austin
- Utah: Salt Lake City
- Vermont: Burlington
- Virginia: Virginia Beach
- West Virginia: Charleston
- Wisconsin: Milwaukee: Madison
- Wyoming: Cheyenne
- And more!