FREE SHIPPING OVER $200

Shipping & FAQ2023-10-26T19:54:28-07:00

GENERAL

How to contact us?

Email us at Support@tattoomachineequipment.com or call us toll free at 1-888-944-8841. Our toll free line is open from 8am to 7pm Pacific Standard time from Monday to Friday.

How do I order?

You can order directly from our website, email us with your order or call us toll free at 1-888-944-8841. Our toll free line is open from 8am to 7pm Pacific Standard time from Monday to Friday.

Who are we?

Hildbrandt Tattoo Supply started out in David and Mark Hildbrandt’s garage in 2004. A humble small business building tattoo machines and tinkering with power supplies. The Hildbrandt brothers partnered up with David’s old college friend Newton, the marketing whiz, in 2006. Today, our machines and products are used by thousands of tattoo artists all over the world. It is hard to believe that a decade has passed so quickly.

How do I pay?

You can pay on our website with MasterCard, Visa, American Express, Discover or a Paypal account. If you would like to pay by Paypal, please email us or call in your order so we can send you a Paypal invoice, the option to pay by Paypal is not available on our website. We can also take Visa, MasterCard, American Express and Discover card orders on our toll free line. If you would like to email us instead, we can take an order via email and send you an electronic invoice for the total which can be paid via credit card or Paypal. We also accept money order, cashiers checks, direct bank transfer and Western Union wire transfer, email us for details on how to pay using these methods.

How come I am getting an error message when I pay?2023-03-13T01:15:50-07:00

This may be due to 1 of 4 possible reasons.

  1. Your credit card company does not allow you to make online purchases. You may have to call your credit card company to see if they can lift this restriction on your card.
  2. Your credit card company does not allow you to use your card for foreign transactions. Our main payment bank through our merchant processor is in Canada so if your card is a valid in the USA only card, it may not work. Usually, cards that are valid in the USA only, will say so on the back. You may be able to release the block by calling the number on the back of your card to ask them to temporarily remove the restriction so you can order. Another way around this problem is by using Paypal to process the transaction as a guest. As a guest, you do not need to sign up for a Paypal account to use Paypal to process your credit card. This solution may work for some Prepaid credit cards.
  3. You are using a Check Debit card or Prepaid Credit card that has just enough funds for the transaction but not enough funds for additional service charges the credit card company is charging you. All prepaid credit cards and some debit cards charge a user fee per transaction. If your order was $100 with shipping included and you had exactly $100 in the card, it may be that is not enough to cover the user fees of the card. For example, if the purchase was $100 and if the transaction fee was 2.5%, then you would need $102.50 dollars on the card in order to pay for the transaction.
  4. Your Prepaid Credit Card is a temporary card. Some Prepaid Credit Card providers will issue you a temporary card at the store you bought it from and then mail you the official card a week later. From our experience, usually the temporary card will not work for online payments, while the official one they mail you, will work.
Can i pay with a Prepaid Credit Card?2023-03-13T01:15:22-07:00

Yes but not all prepaid credit cards will work for online transactions. Also, not all will work if it is a foreign transaction, since our payment processing bank is in Canada, if you are in the USA or any other country other than Canada, your prepaid credit card company may treat the transaction as foreign. There are Prepaid credit cards that will work for online transactions and are international. Two well known ones are the Green Dot Prepaid credit card and the Paypal Prepaid Mastercard. Please note that for the Green Dot, the temporary one they give you may not be used for online transactions, however the actual one they issue you will work.

Where are we located2023-03-13T01:14:59-07:00

Canada
3871 North Fraser Way, Unit 2
Burnaby BC V5G5J6
Canada

USA
1582 Gulf Road #661
Point Roberts WA 98281
USA

Hildbrandt Sign1

 

Our 2nd store at 113-13980 Maycrest Way in Richmond BC

 

Hildbrandt Tattoo Shop 1

Hildbrandt Tattoo Shop 2

Hildbrandt Tattoo Shop 3

 

Interior of our store

 

David-mark-2011-300px

 

Our first store on Vickers Way, back in 2011!

 

Do I have to pay taxes or sales tax?2023-03-13T01:14:31-07:00

If you live in the USA, there is no import taxes on orders less than $800 USD. If you live in Canada, there is HST. If you live in BC, there is 12% HST. If you live internationally (UK, Europe, Asia, Southeast Asia, etc..) there are no taxes charged leaving Canada, however, be sure to check your own countries importation rules and customs taxes to see if there may be some taxes incurred by your government.

How do I spot a fake / counterfeit Hildbrandt machine?2023-03-13T01:14:06-07:00

Counterfeit Hildbrandt Machines: There are suppliers selling fake Hildbrandt machines. You can identify them by their thinner frames and lack of a model designation on the frame base. Only Hildbrandt machines come with a codified production series number. If you think you may have purchased a counterfeit Hildbrandt, email us with the productions series number and we’ll be able to tell you if its real or not. All Hildbrandt machines 2007 and after have their frames etched with the Hildbrandt brandname on the face side of the frame and the model name etched on the base of the frame. All Hildbrandt machines 2007 and after come with codified warranty certificates. All pre 2007 Hildbrandt machines will only have the Hildbrandt brandname etched on the face side of the frame. There are about 400 Hildbrandt machines that were sold in 2005 that don’t have any markings at all. All 2013 and current Hildbrandt machines utilize a 22uf capacitor and either a 50WV or 63WV, this will be printed on the side of the capacitor. If you think you have a fake Hildbrandt machine, please note where you purchased this machine and contact us at support@tattoomachineequipment.com

Does Hildbrandt manufacture Inkstar machines and equipment?2023-03-13T01:13:37-07:00

Inkstar is the entry-level brand of Hildbrandt. Although the equipment are not made in Canada, we have incorporated our design, technical expertise and quality control to make a great imported product. Compared to similarly priced imports, Inkstar machines are capable of needing less voltage to run while able to push small to medium and even some of the bigger mag needle groups most imports can barely wiggle.

How long does it take to receive my order?2023-03-13T01:13:05-07:00

If you live in the USA we ship via USPS or UPS, the shipping times provided at checkout are the average shipping times to your area, please note that these shipping times do not include warehouse handling time, which may be 1-2 business days depending on what you are ordering.

If you live in Canada, we ship via Canada Post or UPS, the shipping times provided at checkout are the average shipping times to your area, please note that these shipping times do not include warehouse handling time, which may be 1-2 business days depending on what you are ordering.

If you live in Europe, Asia, Australia, New Zealand, South America it will take 5-9 business days from the date your payment clears for tattoo kits, 7-12 business days for parts, supplies, inks, permanent makeup kits and tattoo machines.

How can I track my order?2023-03-13T01:12:36-07:00

You will receive a tracking email within 24 hours of shipping, please note it may take 24 hours for us to process your order. If you do not receive this email, please check your spam folder as the email sometimes gets blocked by email filters.

What is your return policy?2023-11-01T16:25:05-07:00

REQUIREMENTS FOR A RETURN

  • Items must be in new condition
  • Items must be returned with all original packaging and accessories
  • Items must be received within 30 days of delivery date*
  • There are no Refunds on orders paid via COD. Store Credit will be provided for any product that may be damaged or lost in transit. Orders must be checked upon delivery and reported to shipping partner if there is visible damage to packaging.
  • Customers have (48) hours after receipt to evaluate product for irregularities. If any irregularity is found, a replacement will be provided. After the initial (48) hour timeframe, any irregularity will be evaluated by the manufacturer under their warranty specifications.

HOW DO I RETURN AN ITEM?

Simply email us at support@tattoomachineequipment.com with the following information:

  • Order Number
  • Item to return
  • Item condition
  • Reason for return

* We will get back to you within 24 business hours, excluding Holidays.

We are closed on Saturday & Sunday.

RESOLUTION:

  • We process store credits for the cost of the item on all returns. Refunds are not an option due to the nature of the products.
  • Once you have emailed support@tattoomachineequipment.com and all return requirements are met; you will receive a return authorization.
  • Please include the Return Authorization in your return package. Pack your item securely, use a sturdy box and include padding such as packing bubbles or in a self-adhesive padded envelope. Send back in secure packaging to the address provided on the return authorization within thirty (30) days of original purchase.
  • If the returned item is missing any parts or is damaged during return shipping because it wasn’t packaged correctly, the buyer assumes responsibility.

I’VE RETURNED MY ITEM. HOW SOON WILL MY RETURN BE PROCESSED?

  • Once the return is received at our warehouse, it can take from 3 to 5 days to process the return. Once the return is processed you will receive an email indicating that the return has been authorized and we will process the store credit for the return.

DEFECTIVE OR INCORRECT ITEMS RETURN POLICY

If you received a defective or broken item, please email our Customer Support Team at support@tattoomachineequipment.com.

CUSTOM MADE ORDERS RETURN POLICY

  • Because custom made orders are made to order with customer specified requirements, we are not able to accept returns on customs.

TATTOO MACHINE/EQUIPMENT RETURN POLICY

  • Items designated as Equipment will include: foot switches, power supplies, battery packs, autoclaves and anodizers.
  • Customers have (48) hours after receipt to evaluate machine for irregularities. If any irregularity is found, a replacement will be provided once the original machine is returned. After the initial (48) hour timeframe, any irregularity will be evaluated by the manufacturer under their warranty specifications.
  • If you are experiencing issues with your machine, and the machine is within the warrantied time, please follow these steps:
  • Email support@tattoomachineequipment.com describing the issues you are experiencing with the machine. Please include the invoice number, if you do not have your invoice number, please provide the email address or Name associated with the account.
  • We will confirm your machine is under warranty, contact the manufacturer about the issue you are experiencing and provide a resolution to fix the machine if one exists.
  • We will be in contact with you about the next steps moving forward once we identify the issue as each manufacturer has a different resolution for each matter.
How does the warranty work?2023-11-01T16:31:07-07:00

TATTOO MACHINE/EQUIPMENT WARRANTY POLICY

  • Items designated as Equipment will include: foot switches, power supplies, battery packs, autoclaves and anodizers.
  • Customers have (48) hours after receipt to evaluate machine for irregularities. If any irregularity is found, a replacement will be provided once the original machine is returned. After the initial (48) hour timeframe, any irregularity will be evaluated by the manufacturer under their warranty specifications.
  • If you are experiencing issues with your machine, and the machine is within the warrantied time, please follow these steps:
  • Email support@tattoomachineequipment.com describing the issues you are experiencing with the machine. Please include the invoice number, if you do not have your invoice number, please provide the email address or Name associated with the account.
  • We will confirm your machine is under warranty, contact the manufacturer about the issue you are experiencing and provide a resolution to fix the machine if one exists.
  • We will be in contact with you about the next steps moving forward once we identify the issue as each manufacturer has a different resolution for each matter.
How can I submit my work to the Hildbrandt Artists & Gallery Section?2023-03-13T01:11:01-07:00

Please email us with the pictures of your work. Include your name, comments, inspirations, contact information and your shop name. After our review, a profile will be created for you on our website and your pictures will be uploaded the next time we update.

SHIPPING INFORMATION

USA

We ship via USPS or UPS, the shipping times provided at checkout are the average shipping times to your area, please note that these shipping times do not include warehouse handling time, which may be 1-2 business days depending on what you are ordering.

Canada

We ship via Canada Post or UPS, the shipping times provided at checkout are the average shipping times to your area, please note that these shipping times do not include warehouse handling time, which may be 1-2 business days depending on what you are ordering.

International – Any country outside of North America

International orders are shipped via USPS International Priority. Typical shipping times is 7-12 business days. Tracking email is sent to you within 24 hours of shipping, if you do not receive it, please check spam folder.
Business day is defined as Monday to Friday excluding Saturdays, Sundays and Holidays. All shipping couriers count days by business days.

Express Shipping

Express shipping can be added to any order but you will need to call us to request it. Additional charges for express shipping will apply.

Warranty on Products

All Hildbrandt products come with a 6 month comprehensive warranty. We pride ourselves with excellence in our products quality and our service to you. The warranty terms are stated on the warranty certificates that come with our Hildbrandt products. All warranty certificates are codified with a productions series number.All Inkstar and Perpetual products are covered in house by Investus Inc. with a 6 month warranty from manufacture defects. For warranty claims, please contact us at warranty@tattoomachineequipment.com
If there are any issues with orders, for example, arrived damaged, arrived in non-working condition, or item not received, please contact us within 30 days of purchase. Beyond this grace period, we may no longer accept any claims.

LOCATIONS

Proudly serving Canada and US

Customers from all over Canada and United States and around the world have enjoyed fast shipping and quality tattoo equipment & supplies from us.

In Canada, we have served customers in:

  • British Columbia: Vancouver, Victoria, Surrey, Burnaby, Richmond, New Westminster, Kelowna, Kamloops, Vernon, Prince George, White Rock
  • Ontario: Toronto, Ottawa
  • Alberta: Edmonton, Calgary
  • Saskatchewan: Saskatoon, Regina
  • Manitoba: Winnipeg
  • Quebec: Montreal, Quebec City
  • Nova Scotia: Halifax
  • New Brunswick: Fredericton
  • Newfoundland: St. Jones
  • Prince Edward Island: Charlottetown
  • and more!

In the US, we have served customers in all states and US cities big and small:

  • California: Los Angeles, San Francisco, San Diego, San Jose
  • Oregon: Portland & Surrounding Areas
  • Illinois: Chicago
  • Washington: Seattle, Spokane, Tacoma
  • Georgia: Atlanta, Augusta
  • Nevada: Las Vegas, Henderson, Reno
  • Alabama: Birmingham, Montgomery
  • Arizona: Phoenix, Tucson, Mesa
  • Arkansas: Little Rock
  • Colorado: Denver, Colorado Springs, Aurora
  • Connecticut: Bridgeport, New Haven, Hartford
  • Delaware: Wilmington
  • Florida: Jacksonville, Miami, Tampa
  • Idaho: Boise City
  • Indiana: Indianapolis, Fort Wayne
  • Iowa: Des Moines
  • Kansas: Wichita
  • Kentucky: Louisville, Lexington-Fayette
  • Louisiana: New Orleans, Baton Rouge
  • Maine: Portland
  • Maryland: Baltimore
  • Massachusetts: Boston
  • Michigan: Detroit, Grand Rapids
  • Minnesota: Minneapolis, St. Paul
  • Mississippi: Jackson
  • Missouri: Kansas City, St. Louis
  • Montana: Billings
  • Nebraska: Omaha, Lincoln
  • New Hampshire: Manchester
  • New Jersey: Newark, Jersey City
  • New Mexico: Albuquerque
  • New York: New York City, Buffalo, Rochester
  • North Carolina: Charlotte, Raleigh, Greensboro
  • North Dakota: Bismarck
  • Ohio: Columbus, Cleveland, Cincinnati
  • Oklahoma: Oklahoma City, Tulsa
  • Pennsylvania: Philadelphia, Pittsburgh
  • Rhode Island: Providence
  • South Carolina: Greenville, Columbia, Charleston
  • South Dakota: Sioux Falls
  • Tennessee: Nashville, Memphis
  • Texas: Houston, San Antonio, Dallas, Austin
  • Utah: Salt Lake City
  • Vermont: Burlington
  • Virginia: Virginia Beach
  • West Virginia: Charleston
  • Wisconsin: Milwaukee: Madison
  • Wyoming: Cheyenne
  • And more!
Guest Posting2023-03-13T01:17:15-07:00

Are you passionate about the art of tattooing? Want an avenue to express your ideas and get exposure to your personal brand? We are currently accepting high quality guest posts. If you are interested, please email us at support@tattoomachineequipment.com about your interest, and we will get back to you as soon as possible.

General requirements of the article:

  • at least 500 words or more in length
  • relevant to the topic of tattoo or tattoo equipment
  • original content with proper grammar (no plagiarism)
Link Exchange2023-03-13T01:16:51-07:00

We have traffic volume of over 1000 unique visitors a day. If you have a website related to the tattooing industry and would like a link partnership, email us at support@tattoomachineequipment.com. Related tattoo websites like blogs, wordpresses, news and forums are acceptable as well.

Links to Friends2023-03-13T01:16:13-07:00

Check out these links to our friends

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