Shipping & FAQ
Frequently Asked Questions : FAQ
How do I order?
You can either order directly from our website, email us with your order or call us toll free at 1-888-944-8841. Our toll free line is open from 12pm to 8pm Pacific Standard time from Monday to Friday.
How do I pay?
You can pay on our website with credit card, debit card or with a Paypal account. We can also take Visa and MasterCard orders on our toll free line. If you would like to email us instead, we can take an order via email and send you an electronic invoice for the total which can be paid via credit card, MasterCard or Paypal. We also accept money order, cashiers checks, direct bank transfer and Western Union wire transfer, email us for details.
Where are we located?
12551 Vickers Way, Unit 130
Richmond, BC V6V 2N4
Canada
Do I have to pay import taxes or sales tax?
If you live in the USA, there is no import taxes because of the NAFTA Free Trade Agreement. There are no State taxes because we are out of state. If you live in Canada, there is 5% GST. If you live in BC, there is 12% HST. If you live internationally (UK, Europe, Asia, Southeast Asia, etc..) there are no taxes charged leaving Canada, however, be sure to check your own countries importation rules and customs taxes to see if there may be some taxes incurred by your government.
How do I spot a fake / counterfeit Hildbrandt machine?
Counterfeit Hildbrandt Machines: There are suppliers selling fake Hildbrandt machines. You can identify them by their thinner frames and lack of a model designation on the frame base. Only Hildbrandt machines come with a codified production series number. If you think you may have purchased a counterfeit Hildbrandt, email us with the productions series number and we’ll be able to tell you if its real or not. All Hildbrandt machines 2007 and after have their frames etched with the Hildbrandt brandname on the face side of the frame and the model name etched on the base of the frame. All Hildbrandt machines 2007 and after come with codified warranty certificates. All pre 2007 Hildbrandt machines will only have the Hildbrandt brandname etched on the face side of the frame. There are about 400 Hildbrandt machines that were sold in 2005 that don’t have any markings at all. If you think you have a fake Hildbrandt machine, please note where you purchased this machine and contact us atsupport@tattoomachineequipment.com
How long does it take to receive my order?
If you live in the USA or Canada, generally 3-7 business days from the date your payment clears for all products. If you live in UK, Europe, Asia, Australia, New Zealand, South America it will take 3-6 business days from the date your payment clears for tattoo kits, 7-12 business days for parts, supplies, inks, permanent makeup kits and tattoo machines.
How can I track my order?
For Tattoo kits, permanent makeup kits, power supplies and quantity orders of supplies, you will receive a tracking email within 24 hours of shipping. If you do not receive this email, please check your spam folder as the email sometimes gets blocked by email filters. For smaller items like tattoo machines, needles and parts, we ship via Canada Post Small Packet which only has Canada Post internal server tracking and does not have consumer online tracking.
How does the warranty work?
All Hildbrandt products come with a 6 month Hildbrandt Comprehensive Warranty. Please review the warranty certificate that came with your purchase for details. All Valsturd and Perpetualbliss products come with a 6 month in house warranty that covers any manufacture defect.
How can I submit my work to the Hildbrandt Artists & Gallery Section?
Please email us with the pictures of your work. Include your name, comments, inspirations, contact information and your shop name. After our review, a profile will be created for you on our website and your pictures will be uploaded the next time we update.
Shipping Information
USA
Tattoo Kits, power supplies, permanent makeup kits, quantity orders of tattoo machines/supplies/inks over the weight of 500g, (e.g. 1 tattoo machine weighs 300g, 1 tattoo kit weighs 6kg) ship via USPS Priority. Tracking email is sent to you within 24 hours of shipping, if you do not receive, please check spam. Typical shipping times is 3-7 business days.
Single order tattoo machines, small orders of tattoo machine parts, needles, inks and tips are shipped via Canada Post (USPS) Small Packet USA. This service can only be tracked by Canada Post internal servers and does not have consumer online tracking. Typical shipping times is 3-7 business days.
Canada
Tattoo Kits, power supplies, permanent makeup kits, quantity orders of tattoo machines/supplies/inks over the weight of 200g, (e.g. 1 tattoo machine weighs 300g) ship via Canada Post Expedited. Tracking email is sent to you within 24 hours of shipping, if you do not receive, please check spam folder. Typical shipping times is 3-7 business days.
Small orders of tattoo machine parts, needles, inks and tips are shipped via Canada Post Oversized Mail. This service can only be tracked by Canada Post internal servers and does not have consumer online tracking. Typical shipping times is 3-7 business days.
International – Any country outside of North America
Tattoo Kits and quantity orders of other products over the weight of 2kg is shipped via UPS Expedited or Express (depending on the country protocols UPS has in place for that destination). Typical shipping times is 3-6 business days. Tracking email is sent to you within 24 hours of shipping, if you do not receive, please check spam folder.
Tattoo machines, tattoo machine parts, needles, inks and tips are shipped via Canada Post Small Packet International. This service can only be tracked by Canada Post internal servers and does not have consumer online tracking. Typical shipping times is 7-12 business days.
Business day is defined as Monday to Friday excluding Saturdays, Sundays and Holidays. All shipping couriers count days by business days.
Express Shipping
Express shipping can be added to any product via the express shipping buttons below. This will be added to your cart on the item lines rather than added to the shipping total. Express shipping is a flat rate add on and is added on top of the normal shipping cost calculated in the shopping cart.
Warranty on Products
All Hildbrandt products come with a 6 month comprehensive warranty. We pride ourselves with excellence in our products quality and our service to you. The warranty terms are stated on the warranty certificates that come with our Hildbrandt products. All warranty certificates are codified with a productions series number.
All Valsturd and Perpetuabliss products are covered in house by Investus Inc. with a 6 month warranty from manufacture defects. For warranty claims, please contact us atwarranty@tattoomachineequipment.com
